inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.
Customer support
Casablanca
Full-time
Permanent employee
Ce que vous ferez
You will be responsible for
- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
Your qualifications
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
About us
We are a young and passionate team building the #1 all-in-one business management and payment platform in Africa. More than 250,000 professionals across 10+ countries rely on our products — Konnash, inyad POS, inyad B2B, inyad Staff, and more — to sell, get paid, and run their operations seamlessly.
We operate in small, autonomous, and agile teams. We believe in ownership, innovation, and bold ideas — in an environment where sharing, learning, and building together is part of how we work every day.