Customer support

Permanent employee, Full-time · Casablanca

About the role

inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.

You will be responsible for

Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
Answering comments on social media and responding to inquiries by connecting with internal teams
Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
Maitaining documentation related to customer support

Your qualifications

Strong ability to work individually as well as part of a team.
Good written and oral communication skills (Classical Arabic, French and English)
Extremely rigorous, punctual and well organized

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About us

We are a young and passionate team building the #1 tech platform in Africa dedicated to small and micro merchants. More than 5M merchants, in 15 countries, tested our flagship products (Konnash App, Mahaal App ans Takam App) to manage and grow their business.
We operate in small, autonomous, agile and independent teams. We encourage ownership, innovation and creativity in a supportive environment where sharing best practices is key.

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We are looking forward to hearing from you!

Thank you for your interest in Demo Daten GmbH. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to demodaten@demo.de.