Customer Support Specialist

Permanent employee, Full-time · United Arab Emirate

About the role

inyad is seeking a Customer Support Specialist based in the UAE to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.

You will be responsible for

POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.
Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.
Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.
Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.
Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.

Your qualifications

Strong written and verbal communication skills in English - Arabic is a plus.
Exceptional organizational skills, with a keen attention to detail and punctuality.
Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.
Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.

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About us

We are a young and passionate team building the #1 tech platform in Africa dedicated to small and micro merchants. More than 5M merchants, in 15 countries, tested our flagship products (Konnash App, Mahaal App ans Takam App) to manage and grow their business.
We operate in small, autonomous, agile and independent teams. We encourage ownership, innovation and creativity in a supportive environment where sharing best practices is key.

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We are looking forward to hearing from you!

Thank you for your interest in Demo Daten GmbH. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to demodaten@demo.de.